Privacy Policy
Last Updated: February 13, 2026
Introduction
This Privacy Policy explains how [BUSINESS NAME] ("the Business," "we," "us," or "our") and our technology provider, Lumen Limitless LLC ("Service Provider"), collect, use, and safeguard your information when you use our SMS waitlist notification service.
Service Provider
Our SMS waitlist service is powered by Lumen Limitless LLC, an AI automation company based in Rochester, NY. Lumen Limitless provides the technology infrastructure that enables us to notify you when appointment slots become available.
Information We Collect
When you join our waitlist, we collect:
- Name – to identify you when a slot becomes available
- Phone Number – to send you SMS notifications about appointment openings
- Email Address (optional) – to send backup notifications
- Service Preference – the type of service you're interested in booking
- Date Availability – the date range you're available for appointments
How We Use Your Information
We use your information solely to:
- Add you to our appointment waitlist
- Send SMS notifications when appointment slots matching your preferences become available
- Send appointment confirmations and reminders
- Respond to your inquiries
We do not sell, rent, or share your personal information with third parties for marketing purposes.
Data Processing
Your information is processed by Lumen Limitless LLC on behalf of [BUSINESS NAME] for the sole purpose of providing the waitlist notification service. Lumen Limitless acts as a data processor and:
- Only processes data according to our instructions
- Maintains appropriate security measures
- Does not use your data for any other purpose
- Does not share your data with unauthorized third parties
SMS/Text Messaging
By providing your phone number and opting into our waitlist service, you consent to receive SMS text messages from [BUSINESS NAME] regarding appointment availability and related notifications.
- Message Frequency: Message frequency varies based on appointment cancellations and your waitlist status. Typically 0-5 messages per month.
- Message and Data Rates: Standard message and data rates may apply depending on your mobile carrier plan.
- Opt-Out: You may opt out at any time by replying STOP to any message. You will receive a confirmation message and no further messages will be sent.
- Help: Reply HELP for assistance or contact us directly.
Data Retention
We retain your waitlist information for up to 90 days or until you book an appointment or request removal, whichever comes first. After this period, your information is automatically deleted from our waitlist system.
Data Security
We and our Service Provider implement reasonable security measures to protect your personal information from unauthorized access, alteration, or disclosure. Your data is stored securely using industry-standard encryption and access controls.
Third-Party Services
The following third-party services are used to operate our waitlist:
- Lumen Limitless LLC – technology provider and data processor (Rochester, NY)
- Twilio – for sending SMS messages (see Twilio's Privacy Policy)
- Airtable – for secure data storage (see Airtable's Privacy Policy)
These providers are contractually obligated to protect your information and use it only for the purposes we specify.
Your Rights
You have the right to:
- Request access to your personal information
- Request correction of inaccurate information
- Request deletion of your information
- Opt out of SMS communications at any time
To exercise these rights, contact us using the information below.
Children's Privacy
Our service is not intended for individuals under 18 years of age. We do not knowingly collect personal information from children.
Changes to This Policy
We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the updated policy on our website with a new "Last Updated" date.
Contact Us
Technology Provider:
Lumen Limitless LLC
Rochester, NY
Email: info@lumenlimitless.com
Website: lumenlimitless.com